E-one F.A.Q

I want to remove all hair from the bikini zone, are there any risks?

E-One is very user friendly and can be used on every part of the body. Therefore, the bikini/brazilian area is without any particular risk.

Can I remove the hair from my nipples?

Absolutely, caution is advised on dark nipples.

Is the E-One technology suitable for pregnant women?

No. The professional sector considers the technology unsuitable for pregnant women and E-One advises the same. All the more so considering that pregnant women experience major hormone changes which affect the hair growth cycle.

Would the use of the E-One be user friendly whilst breastfeeding?

It is without any issues.

Can the E-One be used over scars, stretch marks and tattoos?

Scars: no problem.
Stretch marks: no problem.
Tattoos: do not flash over a tattoo or you risk modifying its appearance or cause burns.

I am under an immunosuppressant cyclosporine treatment. Can I use the E-One without any risk?

The E-One, just like the rest of the professional flash lamps, is not a potential inductor of melanoma. So, unless there is already the presence of melanoma, it is ok to use the E-One.
As far as the risk related to the use of the cyclosporine is concerned, it would be advised to consult the doctor who is prescribing it to you. Ask him/her whether or not it is user friendly to be using the IPL flash lamp technology whilst under the treatment.

I am allergic to many creams, can I still use the E-One?

There is no little potential for allergy from the use of the E-One. As far as the gel is concerned, it is totally neutral and perfume free.

I easily get pimples (cause by hair re growth as per my doctor), can I use E-One?

Yes. Moreover, your pimples should rapidly disappear (2 or 3 sessions on average)

I have a beauty spot/mole on my face and I was wondering if it was dangerous to use your device on it?

With any hair removal technology working with light, we need to avoid flashing beauty spots/moles. They are saturated with melanin so they will absorb high amount of energy. We have included in the E-One pack some patches and a guide plate (please refer to the accessories that come with the E-One). These were designed to cover the zones we don’t want to flash.
P.s.: It is important not to mix up beauty spots and freckles, the latter poses no problem.

I would like to know if the hair is being removed definitely with the E-One and if yes, after how long?

In the professional sector, with good quality devices, it takes on average 6 to 8 sessions to obtain real satisfying results (which will last many years). However, is it possible to encounter a case where 2 or 3 more sessions may be required. With the E-One, the average number of sessions required to obtain the same quality is the same. Yet again, this is an average and each individual’s personal factors are to be taken into consideration.

After how long (or how many sessions) will I start seeing results? And should I keep shaving?

The first hairs start falling out after approximately 7 to 14 days. You can keep shaving regularly or you can let it grow and observe it progressively become sparse. 15 to 20 days after treatment, the remaining hairs are possibly ones missed by the flash. Ideally, you should proceed to flash those stubborn hairs. Then, you should repeat when needed (this can vary from one individual to the other). You can choose to wait the recommended 2 months, or you can re-flash once in a while/as soon as you see hairs appearing. By doing so, after 4 or 5 sessions, shaving should become unnecessary.

What is the minimum age to start using the E-One?

If less than 18, the E-One should be used with parental consent and supervision. Note that the E-One can be protected with a Parental access code.

I would like to know if the flash from the E-One can be harmful for the eyes in the long run?

The only danger for the eyes lies in a direct application of the flash to the eyeball. Yet, E-One is equipped with a switch that makes it very difficult to apply a flash on the eye ball. Additionally, E-One comes with a pair of glasses, E-One Safety Glasses, which should be worn during the entire use of the E-One. Note: never used typical sunglasses while doing an E-One treatment.

Is there any risk of developing a cancer?

The E-One technology destroys the hair by cauterizing the blood vessels that nourish the hair bulb. It is called photocoagulation. Before the existence of these light technologies for hair removal, doctors used electric energy to cauterize the nourishing vessels. That was called the electro-coagulation. This technique was born around 1880. So it has been more than 100 years since professionals have been to removing hair by cauterizing the vessels that nourish the hair bulb. 100 years seems like enough to reassure the users! It’s definitely a much longer time than what is necessary nowadays to approve a new drug. In regards to the wavelength that is produced,we get rid of the harmful ones.
To sum up, as long as the IPL technology is used in the medical sector, it will be because they do not represent any long term risk.

Can the hair re-grow under the skin?

No hair re-grows under the skin after using E-One. Ingrown hairs are caused by a rupture of the hair during a hair removal session (by wax, by electric hair remover or even whilst shaving for certain people). When that happens, the hair turns back on itself under the surface of the skin with the tip. Then, when it starts growing again, the tip takes a different “route” compared to usual. The hair ends up growing under the skin tissue provoking an inflammation.
With the IPL hair removal technique, it’s the entire hair that falls out. A new hair may re-grow and it will have no other choice but to grow following its natural path. People prone to these undesirable ingrown hairs should notice a remarkable change after 2 or 3 sessions with the E-One. They will no longer experience ingrown hairs and their skin will recover to a normal and smooth status.

What can you tell me about the hair regrowth paradox (hair returning after a few years)?

The hair regrowth paradox is an interesting situation. We have had a small range of users report that they have had a few individual hairs grow a few years after treatment.
Generally speaking, the human hair system is constantly changing from puberty to 40-50 years old. A man will not have the same amount of hair at 20 compared to 40 years old. This is because the hair system in the human body is constantly changing and it may be possible to see a few odd hairs growing 2 or so years after a full series of treatments. This is not an unusual process, merely the body undertaking its natural growth process.
This is mistakenly called paradoxical new growth when in fact; it is a new and natural growth and not “regrowth”.
To sum up, pulsed light hair removal technique does not stimulate hair growth.

Is the efficiency of the E-One affected by the depth of the hair?

The depth of the hair has little influence on the results obtained with the E-One. The pressure switch integrated into the E-One applicator head forces the user to apply pressure on the skin in order to set the flash. Applying this pressure on the skin compels the part of the hair which is under the skin to a laying position exposing it more to the light. That way, the hair bulb also gets closer to the surface of the skin. To summarise, the greater pressure with the E-One applicator at the moment of the flash, the better the results will be.

What other parts will eventually need to be replaced? (besides the optic cartridge)

Besides the optic cartridge (which is designed to last 3000 flashes), nothing else should need to be replaced unless a part has been damaged or broken. The E-One alike all technology needs to be handled carefully. The E-One has been built to a high standard and no parts are expected to fail should the E-One be used cautiously, according to the user manual.

Over time, can the output of the E-One vary?

The quality of the flash produced depends on both a clean signal being produced by the unit and the flash lamp reproducing that energy accurately.
The flash lamp has been designed to last 3000 flashes and it was programmed to deliver the same quality of flash whether it’s the first one flash or the last flash.
The main unit that creates the pulse has been designed and built to a very high standard. If any of its components were to fail, it has been designed not to affect the user. This is a part of the requirement of the safety tests that have been undertaken on the device.

Is there a warranty on the E-One? If yes, for how long?

The manufacturer offers a 2 year warranty for parts and service.

What can happen if the device is not properly handled?

The device was created based on the results of a study conducted by an institute called APAVE, based in Nantes, France. This study took into consideration all of the risks and safety norms for the use of a product at home.

What is the size and weight of the E-One?
Height: 36 cm, width: 21 cm, weight: less than 8 kg with the packing and accessories. (Packaging size: 50 x 50 x 30cm)

What is the delay between each flash?

Between 4 to 6 seconds depending on the settings selected.

How long can I use the E-One without any risk of overheating?

No limit.

What is the difference between the E-One and other devices actually available on the market?

Unlike other IPL devices available on the market, with E-One there is an extremely low risk of heating the skin. The risk of burns is basically non-existent. The E-One device was put through numerous tests created by dermatologists. The tests were performed on all types of skin (phototype 1 to 5) and the results were unanimous: 100% user friendly. This is one of the major differences between the light produced by the E-One flash lamp and other flash lamps on the market as well as professional lasers.
The E-One is perfectly compatible with all skin types up to dark skinned people. Unfortunately those with black skin (skin phototype 6) will not be able to use the product. It is ok to expose the treated skin to the sun after using the E-One, but we do recommend the use of 30+ SPF sunscreen protection. With other methods of hair removal, it is usually strongly recommended to avoid sun exposure.
Finally, compared with other flash lamps currently available in the professional sector, the E-One’s flash lamp produces a light which is of equal intensity throughout each burst period. As the light burst is uniform throughout the entire burst, it is possible to work with a lower energy discharge but obtain the same results. The skin is protected and the results are equal to those of a professional unit.

How long would it take to do the entire beard with the E-One?

Roughly 10 minutes (maximum) for the entire beard.

Can I manage to remove the hairs inside the nose with the E-One?

It is possible to remove nose hairs with the E-One, but it is advised not to do so as there is a high risk of suffocation.

Can a man suffering from baldness use the E-One?

Yes. The scalp hair cycle has a longer duration than any other hair cycle. Therefore, it is possible to either space out the sessions or multiply them for a long lasting result.

For an optimum efficiency, should I be flashing the same zone many times and how frequently should I be using the E-One?

During every session, one flash per zone is sufficient. The first few sessions should be spaced out by 6 to 8 weeks.

If I flash the same zone many times, will it be more efficient or maybe faster?

The only advantage of flashing the same zone many times would be to make sure you haven’t forgotten any spot. Ideally, you should overlap the flashes slightly to avoid missing an area.

Will I feel pain or tingling at the moment of the flash?

No, no pain should be experienced. The sensation depends on each individual’s sensitivity, the zone being treated, the quantity of hair in that zone and the diameter of the hairs that are being flashed on that zone.

Why do I need to shave the zone I want to remove the hair from before using the E-One?

Shaving the zone you’re about to flash is essential for any hair removal technique using light. The light produced by the E-One is absorbed by the melanin in the hair. During this absorption, the light is converted into thermal energy (heat). This heat destroys the hair or more precisely the structure creating it. The length of the hair has an impact on this process since the energy will distribute the whole hair. Understandably, if the hair is shorter, the volume of energy will be more concentrated and conversely, if the hair is longer the energy will be diluted. This is why it is important to shave the hairs before flashing them to obtain better quality results.

What about waxing instead of shaving before using the E-One?

Actually, when we wax, certain hairs are ripped off from the roots or simply ruptured. A flash from the E-One therefore wouldn’t provide optimum results. It is best not to proceed to any hair removal session for 2 weeks before using the E-One. The only way to remain hair free during that waiting period is by shaving.

What exactly is the purpose of the gel that we need to apply before the flash? And how easy is it to purchase it?

The gel enables the flash to be better conducted by the hairs and skin. The extremity of the applicator consists of a piece made of a special kind of glass. This piece is what is applied on the skin. If no gel is placed between this piece and the skin, there will always be a thin layer of air remaining preventing a perfect penetration of the light in the skin. It is the same gel used for ultrasounds. It comes with purchase of the device and more can be purchased on our website. By the way, it needs to be applied generously.

And if I forget to apply this gel?

The optical conduction between the E-One applicator and the skin is partially interrupted if no gel is placed on the skin prior to the flash. In addition to a lower degree of efficiency, you also risk a heating of the surface of the skin. To sum up, for absolute safety and total efficiency, the E-One shouldn’t be used without the gel.

Can I use hair removal cream instead of shaving?

The drawback with these creams is due to the way they work; they are chemical products which destroys the hair. This aggressive action for the hair can be just as aggressive for the skin. The skin is attacked from the surface and can loose its characteristics. It is not recommended to use any chemical products (hair removal creams included) before using the E-One.